Warranty
For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
- Refund: partial refund / full refund / return and refund.
- Reship: resend the partial parts / resend a new product
- Repair: send the product to our local repair center to get
Please read the category warranty policy below, for each category the warranty may vary
|
Product category |
Warranty period |
Warranty Solutions |
|
|
E-Scooter |
Frame / Folded Components / Handlebar / Folding Stem / Disc Brakes / Front Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light |
1 year |
Reship / Refund |
|
Electric Bike |
Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar |
1 year |
|
|
Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator |
3 Months |
||
|
Paint Logo / Decoration strip Foot pad |
15 Days |
||
Note:
- For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
- Proof is needed for any non-human quality problems, such as pictures or videos.
- [The warranty is invalid if the customer operates the product under the following circumstances]: