Dukawey DM530 Plus 1000W 26" Fat Bike All Terrain Electric Bike 52V 20Ah Samsung Battery

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend the partial parts / resend a new product
3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category		Warranty period	Warranty Solutions
E-Scooter	Frame / Folded Components / Handlebar / Folding Stem /  Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light	1 year	Reship / Refund
Electric Bike	Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar	1 year
	Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator	3 Months
	Paint Logo / Decoration strip    Foot pad	15 Days

 

Note:

1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
4. Proof is needed for any non-human quality problems, such as pictures or videos.
5. [The warranty is invalid if the customer operates the product under the following circumstances]:

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

1. Your order number (e.g.BBGUK11001)
2. The item name and quantity you want to return.
3. Reasons why you want to return the item (items).
4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

• We provide the return warehouse address according to the specific item and shipping address.
• You pack the items and send the confirmation email to us.
• The courier will pick up the package from your place.
• Our warehouse receives returned items and sends the confirmation.
• We examine the returned items.
• We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 14 days of receiving;
2. To be eligible for a return, The bike/Ebike Must NOT be assembled
3. The box must be sealed and unopened
4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
5. Subject to up to a 25% restocking fee (this is withheld from refund);
6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status	Requirements	Refund Amount
Cancel orders within 48 hours (before dispatch)	Apply within 48 hours	100% order amount
Cancel orders OVER 48 hours  (before dispatch)	-	95% of the order amount (deduct 5% processing fee)
Dispatched but not signed (wrong address or other reasons)	1. Reject the goods and return them immediately after receiving the goods. 2. Warehouse inspection and quality inspection pass	70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed	1. Initiate a refund within 14 days of receipt of the goods. 2. RMA forms are approved by E-mail	70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered	1. Initiate a refund within 14 days of receipt of the goods 2. The bike/Ebike is Unassembled, and the box is sealed and unopened 3. The package is sent and the photos are approved	80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee) Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

1. The parts are not included as we confirmed with our supplier. 
2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

【Unlock Speed Limit Note】

The bicycles currently on sale have a speed limit. If you want to lift the speed limit, please follow the steps below:

1. Long press the power button in the middle to power it on.
2. Press and hold the "+" and "-" keys at the same time and the P1 character will appear in the middle of the screen.
3. Press the "+" key to add from P1 to P6.
4. Press the "i" key to make the speed display appear in the display,
5. Press the "+" button to increase the data from 25 to 55.
6. Press the "i" key again to return to P6.
7. Press and hold the "i" key again to complete the setting.

Main Features 

52V 20Ah large capacity Samsung 21700 lithium battery
Dukawey DM530 Plus has a Samsung 21700 lithium battery with long battery life, safety and reliability, and more than 1,000 charge and discharge cycles. It can help you to ride with long endurance. If you use the booster mode, it will reach a terrible 93 miles range.

52V 1000W Motor ( Top speed: 15.5mph )
The 52V 1000w high-speed brushless motor is light in weight. Its internal use of star gear design can amplify torque and improve energy efficiency conversation rate. This is reflected in reducing energy consumption and silent energy consumption while increasing cruising range, improving speed performance, and climbing performance. Fast power output.

Shimano 7 speed
Dukawey DM530 Plus is equipped with the well-known Shimano transmission, you can switch any gear you want at will.

Night lighting system
LED headlights illuminate a long distance. When riding at night or at night, turn on the taillight working mode. Remind pedestrians and vehicles to drive safely.

Specifications

Brand	Dukawey
Model	DM530 plus
Meter Display	Color LCD meter
Frame Material	Aluminum alloy
Battery	20Ah Samsung battery (1040Wh)
Battery Voltage	52V
Charger Voltage	58.8V*3A
Charger Plug Type	EU standard round plug
Charging Time	6-7 hours
Motor Wattage	1000W
Torque	89 N.m
Speed Level	5 Level
Mechanical Shift	7s
Riding Modes	1. Electric-only mode
	2. Cycling mode (without electricity)
	3. Pedal-assist mode"
Tire	26*4.0"
Brake	Hydraulic oil disc brakes
Shock Absorber	Hydraulic snowmobile barrel axle with locking fork
Gradeability	45°
Max Speed	Top speed: 15.5mph (can be unlocked)
Mileage of Pure Electric	37-43.5 miles (60-70KM)
Mileage of Assistance	74.5-93 miles (120-150KM)
Maximum Load	440 lbs
Rear Seat Bracket Maximum Load	110 lbs
Suitable Height	5.4 - 6.6 ft
Mudguard	Front & rear fender
Waterproof Level	IP54 life waterproof can be used in the rain
Net Weight of the Bike	79 lbs
Weight of Battery	8.8 lbs
Gross Weight	106 lbs
Product Size	75 * 45 *35 inches
Folding Size	/
Package Size	60 * 12 * 34 inches
Accessories Pack	Anti-theft lock
	Hex toolset
	Open wrench
	Pump
	charger
	Foot pedal
	Manual