Engwe X26 1000W 26" Fat Bike Foldable E-Mountain Bike 48V 29.2Ah/19.2Ah Dual Batteries

£1,749.00
£2,049.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

1000W High-speed Brushless Motor(Top speed:15.5mph)
1000W brushless motor with 60N.M maximum torque combined with intelligent controller produces 15.5mph maximum speed and 30° climbing capability.

Dual Removable Battery
19.2Ah & 10Ah dual removable lithium battery powers the ENGWE X26 to travel for up to 100km range in pure electric mode, 93miles/150km range in power assist mode on a full charge

Triple Suspension System
ENGWE X26 is equipped with a triple shock system extending from its front hydraulic shock, and middle mechanical shock to the rear air shock, which excels X26 from other e-bikes at 3 times more powerful shock absorbance than regular e-bikes.

8 Speed Shimano Gear
With Shimano 8-speed gears, the Engwe X26 can use less effort when going uphill and avoid the danger of driving too fast when going downhill, flexibly adjust the vehicle's speed or respond to different road conditions.

26*4.0 inch Fat Tires
The motorcycle-level fat tires offer maximum contact for optimal traction, stability, and slip resistance. Keeping you safe and steady in sandy, muddy terrains or even snowy weather. And it also allows you to enjoy your beach time

Specifications

Brand Engwe
Model X26
Color Grey
Mode Pure Electric
Pedal Assist (PAS)
Pedal
Wheel and Tire 26 x 4 inches fat tire
Braking System Triple Suspension System
Motor Power 1000W(1200W Peak)
Max. Speed 15.5mph
Battery Capacity

Battery 1: 48V 19.2Ah Lithium-Ion Battery
Battery 2: 48V 10Ah Lithium-Ion Battery

Charging Time About 8 hours
Max Torque 60N.m
Max Climbing Degree 30°
Frame Material 6061 Aluminum Alloy
Cruise Distance per Charge Electric mode: 56-62miles/90 - 100km
Assistant mode: 75-93miles/120 - 150km 
Gears / Variable Speed Shimano 8 variable speed
Suspension Hydraulic front & rear brake
Net Weight 41kg
Gross weight 51kg
Max load 150kg
Full Size 192 * 72 * 120cm
Folding Size 110 * 72 * 120cm
Package size 157 * 33 * 85cm
Saddle Height 98 - 128cm
Suitable Height 170 - 210cm
Package Includes X26 ebike *1
48V 19.2 Ah Battery *1
48V 10Ah Battery *1
48V 3A Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1
English Display Manual *1
Tool Kit *1
Use environment -20 ~ 60℃(-4~140℉) altitude lower than 1500m
Waterproof level IP2
User Manual Download the PDF file



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