Fafrees F20 250W 20" Foldable Electric Bike Step-through City E-bike 36V 16Ah Battery

£899.00
£949.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

REMOVABLE 36V 16AH ULTRA-LARGE BATTERY

Adopt the most advanced 21700 automotive grade lithium battery, expand the battery capacity to 16ah in limited space. With lockout key, easy to remove and take it home for charging, which can last up to 80km with pure power-assist on a single charge

Strong 250W Motor

Equipped with a 250W brushless motor to guarantee the speed, the top speed can reach 15.5 mph.

7-Speed Gears

The smooth 7-gear set enables you to shift on the go with ease and pedal more comfortably on any terrain like hills, bumpy and gradient roads.

Easy to adjust saddle and handlebar to find the perfect position for your comfortable ride.

LED front and taillight light to ride at night safely.

Step-through ebike, suitable for people between 155-200cm tall.

Click here to download the user manual

 Specifications

Brand FAFREES
MODEL F20
Type Folding Electric Fat Tire Bicycle
Color black / white / red
Unfolded size 174 * 60 * 118cm
Folded size 88 * 38 * 70cm
Package size 88 * 38 * 73cm
Tire size 20" * 3.0
Recommend rider heights 160 - 198cm
Frame material Aluminum alloy
Maximum Speed 15.5 mph
Max range for assisted mode 62 - 81miles
Max range for pure electric mode 37 - 50miles
Max climbing Gradability 25°
Battery type 21700 Lithium-ion
Rated voltage (V) 36V
Input voltage (V) 12V
Under-voltage Protection Value 28 - 30V
Battery capacity (AH) 36V 16AH
Motor power 250W
Drive type Rear Drive
Input voltage (V) 100-240V
Rated current 50 / 60HZ 2A
Charging voltage 42V / 2A
Rated maximum output current  +1.5A
Rated maximum output voltage  +42.0Vdc
Charging time 7 - 8H
Transmission SHIMANO 7S
Display LCD display
Brake Mechanical disc brakes
Controller 3 Shift intelligent control system
Pedal Foldable
Riding mode Pedal / pedal assist / pure electric
Operating temperature -10℃ to 40℃
Net Weight 26kg
Package weight 30.7kg
Battery weight 3.9kg
Load capacity 130kg
Package Include Electric bike * 1, charger * 1, tool * 1, pedal * 2, user manual * 1

 

 

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