Fafrees F28 Pro 250W 27.5" Electric Trekking Bike City E-bike 36V 14.5Ah Battery with APP Support

£1,099.00
£1,299.00
Save £200.00
Color
Quantity
Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURN AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

Step-thru Frame
The aluminum step-thru frame comes in 4 stylish color options, opening up the roads for those who are prevented from hopping on a high frame and those who want their own styles.

250W Brushless Motor ( Top Speed 15.5mph )
Light and compact yet powerful enough. 250W brushless motor with 45N.M maximum torque produce 15.5 mph maximum speed and peak output of up to 480W. The rear-hub motor is quiet and responsive, offering enough slope-climbing capacity for most urban roads.

Removable 36V 14.5Ah Battery
Elegant and removable. Integrated 36V 14.5Ah battery with locking key, simple to remove and take home for charging, completely protects the battery's running safety while riding. A great battery life in assisted mode, lasting up to 62 miles on a single charge.

Backlit LCD Display
The mid-mounted color display integrates a range of features to keep you updated with all your vital metrics, including speed, power, pedal-assist level, etc. It syncs your phone to connect with your bike and the people around it. You can even charge your phone via its concealed USB port!

Shock Absorber
More than powerful. 27.5-inch front suspension fork with lockout function for adapting to different roads. 80mm of travel distance means that even the roughest pavements can be tamed. The Italian brand SR SELLE ROYAL Silicone Saddle ensures long-ride comfort.

CST slim city tires
27.5*1.75 inch slim city tires that are anti-slip, wear-resistant, and have a smooth cornering profile to deliver better speed on the road. With highly reflective strips to increase visibility in low-light conditions. Equipped with fenders to protect you and your outfit and a rear rack to carry your essentials. 

Multi-angle Stem
Choose your style! Reduce the stem angle for a lean forward aggressive stance, or increase the angle for a comfortable upright position with the handlebar pulled up and close to you.

Bike Lights and Brakes
The headlight has a K-Mark-compliant reflective sheet, and the effective illumination distance is 10m, lighting the road ahead. With front and rear mechanical 160mm disc brakes and power-offer brake levers, you can stop the bike in a more effective and quick way.

F28 Pro & F26 Pro Comparisons

MODEL F28 Pro F26 Pro
Brand Fafrees Fafrees
Type City Electric Bicycle City Electric Bicycle
Color

Grey

Green

Gold

Blue

Gunmetal grey

Dark green

Titanium Gold

Unfolded size 70*43*26 inches 68*43*26 inches
Folded size / /
Adjustable height of the seat 39-43 inches 33-40 inches
Adjustable height of handle stem 31-39 inches 39-44 inches
Pedal-ground distance 3.9 inches 3.9 inches
Package size 58*9.9*36.6 inches 56*9.8*30.7 inches
Wheel size 27.5 * 1.75" 26 * 1.75"
Recommend rider heights 5.25-6.49 feet 5.09-6.49 feet
Net Weight 54.5 lbs 51.1 lbs
Package weight 68.3 lbs 64.8 lbs
Battery weight 6.6 lbs 6.0 lbs
Load Capacity 265 lbs 265 lbs
Frame material Aluminum alloy Aluminum alloy
Tire Type Air tire Air tire
Top Speed 15.5 mph 15.5 mph
Max range for assisted mode 56-68 miles 43-56 miles
Max range for pure power 34-40 miles 19-28 miles
Max climbing Gradability 30° 30°
Battery type Lithium-ion battery 18650 lithium-ion
Rated voltage (V) 36V  36V 
Input voltage (V) 42V  42V 
Battery capacity (AH) 14.5Ah (522Wh) 10Ah (360Wh)
Motor rated power 36V 250W 36V 250W
Motor peak output power (W) 480W 380W
Maximum torque 45 N.m 42 N.m
Drive Type Rear Drive Rear Drive
Input voltage (V) 220V 110-240V
Rated current 2A 2A
Charging time 6-8H 6-8H
Transmission SHIMANO 7S SHIMANO 7S
Damping Front fork suspension (Travel distance:80mm) Front fork suspension (Travel distance:80mm)
Display 3.5-inch large LCD display 3.5-inch large LCD display
Mobile APP Yes Yes
Brake Front and rear mechanical disc brakes Front and rear mechanical disc brakes
Controller 5 Shift intelligent control system 5 Shift intelligent control system
Riding mode human/assisted/pure power human/assisted/pure power
Operating temperature (-10~45)℃ (-10~45)℃
Waterproof and dustproof level IP54 IP54
6km/h walk assist mode Yes Yes
Cruise control Yes Yes
PAS level 0-5 0-5
Package Include 1 x FAFREES electric bike
1 x Battery charger
1 x Tool kit
1 x User manual
1 x FAFREES electric bike
1 x Battery charger
1 x Tool kit
1 x User manual


Fafrees F28 Pro User Manual :

English 

Deutsch 

Français

Italiano

Español

App User Manual

Customer Reviews
Write a Review
Customer Reviews
Wow you reached the bottom
Newest
Most liked
Highest ratings
Lowest ratings
×
class SpzCustomFileUpload extends SPZ.BaseElement { constructor(element) { super(element); this.uploadCount_ = 0; this.fileList_ = []; } buildCallback() { this.action = SPZServices.actionServiceForDoc(this.element); this.registerAction('upload', (data) => { this.handleFileUpload_(data.event?.detail?.data || []); }); this.registerAction('delete', (data) => { this.handleFileDelete_(data?.args?.data); }); this.registerAction('preview', (data) => { this.handleFilePreview_(data?.args?.data); }); this.registerAction('limit', (data) => { this.handleFileLimit_(); }); this.registerAction('sizeLimit', (data) => { this.handleFileSizeLimit_(); }); } isLayoutSupported(layout) { return layout == SPZCore.Layout.LOGIC; } setData_(count, file) { this.uploadCount_ = count; this.fileList_ = file; } handleFileUpload_(data) { data.forEach(i => { if(this.fileList_.some(j => j.url === i.url)) return; this.fileList_.push(i); }) this.uploadCount_++; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileUpload", { count: this.uploadCount_, files: this.fileList_}); if(this.fileList_.length >= 5){ document.querySelector('#review_upload').style.display = 'none'; } if(this.fileList_.length > 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '8px'; } } handleFileDelete_(index) { this.fileList_.splice(index, 1); this.uploadCount_--; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileDelete", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; if(this.fileList_?.length === 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '132px'; } } handleFilePreview_(index) { const finalPreviewData = this.fileList_[index]; const filePreviewModal = document.getElementById('filePreviewModal'); const fullScreenVideo = document.getElementById('fullScreenVideo'); const fullScreenImage = document.getElementById('fullScreenImage'); const previewModalClose = document.getElementById('previewModalClose'); const previewLoading = document.getElementById('previewLoading'); filePreviewModal.style.display = 'block'; previewLoading.style.display = 'flex'; if(finalPreviewData?.type === 'video'){ const media = this.mediaParse_(this.fileList_[index]?.url); fullScreenVideo.addEventListener('canplaythrough', function() { previewLoading.style.display = 'none'; }); fullScreenImage.src = ''; fullScreenImage.style.display = 'none'; fullScreenVideo.style.display = 'block'; fullScreenVideo.src = media.mp4 || ''; } else { fullScreenImage.onload = function() { previewLoading.style.display = 'none'; }; fullScreenVideo.src = ''; fullScreenVideo.style.display = 'none'; fullScreenImage.style.display = 'block'; fullScreenImage.src = finalPreviewData.url; } previewModalClose.addEventListener('click', function() { filePreviewModal.style.display = 'none'; }); } handleFileLimit_() { alert(window.AppReviewsLocale.comment_file_limit || 'please do not upload files more than 5'); this.triggerEvent_("handleFileLimit"); } handleFileSizeLimit_() { alert(window.AppReviewsLocale.comment_file_size_limit || 'File size does not exceed 10M'); } clear(){ this.fileList_ = []; this.uploadCount_ = 0; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleClear", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; } mediaParse_(url) { var result = {}; try { url.replace(/[?&]+([^=&]+)=([^&]*)/gi, function (str, key, value) { try { result[key] = decodeURIComponent(value); } catch (e) { result[key] = value; } }); result.preview_image = url.split('?')[0]; } catch (e) {}; return result; } triggerEvent_(name, data) { const event = SPZUtils.Event.create(this.win, name, data); this.action.trigger(this.element, name, event); } } SPZ.defineElement('spz-custom-file-upload', SpzCustomFileUpload);
The review would not show in product details on storefront since it does not support to.