Fafrees F20 Pro 250W 20" Foldable Electric Bike Step-through City E-bike 36V 18Ah Battery

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend the partial parts / resend a new product
3. Repair: send the product to our local repair center to get

Please read the category warranty policy below, for each category the warranty may vary

Note:

1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
4. Proof is needed for any non-human quality problems, such as pictures or videos.
5. [The warranty is invalid if the customer operates the product under the following circumstances]:

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

1. Your order number (e.g.BBGUK11001)
2. The item name and quantity you want to return.
3. Reasons why you want to return the item (items).
4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

• We provide the return warehouse address according to the specific item and shipping address.
• You pack the items and send the confirmation email to us.
• The courier will pick up the package from your place.
• Our warehouse receives returned items and sends the confirmation.
• We examine the returned items.
• We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 14 days of receiving;
2. To be eligible for a return, The bike/Ebike Must NOT be assembled
3. The box must be sealed and unopened
4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
5. Subject to up to a 25% restocking fee (this is withheld from refund);
6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

1. The parts are not included as we confirmed with our supplier. 
2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Main Features

250W High-speed Brushless Motor

250W brushless motor with 40N.M maximum torque combined with intelligent controller produce 15.5 mph maximum speed.

Removable 36V 18Ah Ultra-large Battery

Adopt the most advanced 21700 automotive-grade lithium battery, expand the battery capacity to 18ah in limited space. With a lockout key, easy to remove and take it home for charging, which can last up to 90km with pure power-assist on a single charge.

Smart LCD Display With Easy Control

You can change the level of powered assistance from the LCD screen mounted on the handlebars. and the control panel is at hand for easy viewing and control. It provides information on speed, mileage, power, etc. configurable for personalized, with an intuitive program that reacts to the individual's cycling style to deliver a seamless cycling experience.

Dual Disc Brakes & Shimano Shifter

Shimano 7 speed shifter derailleur provide accurate and smooth shifting ensure that your drivetrain is responsive for a long time. With front and rear mechanical 160mm disc brakes and power-offer brake levers, you can stop the bike in a more effective and quick way.

Front suspension & Rear Rack

F20 PRO provides great comfort with a 75mm travel oil suspension fork. With adjustment knobs for preload and lockout so you can dial it in for your weight and riding terrain. The aluminum rear rack is compatible with the cargo platform for quick and easy mounting of rack accessories. Perfect for storing all your stuff effortlessly for your next e-bike trip.

CHAOYANG 20*3.0” Fat tires & Integranted Wheel

CHAOYANG 3.0 fat tires have great elasticity, which increases the contact area with the ground, enhances grip and ride stability, easily adapts to any terrain.The one-piece design of the wheel, rim, and body makes the ride more stable, and rough road conditions or hard riding will not deform the wheels at all.

Front Light & Rear Brake Light

Bright LED headlight and rear brake light to ensure night riding safety.

Step-through Foldable Frame

This e-bike has a low-step design with adjustable handlebars and a seat, making it perfect for both teenagers and adults 155-200cm tall and max load of 120 kg. It can be folded up to an ultra-compact size, is easy to transport and can be stowed in any vehicle suitcase, ideal for vacation travel and commuting.

Three Working Modes

There are three working modes: electric mode, PAS mode, and manpower mode.

Note: Actual performance will be affected by user's weight, road conditions, and battery level.

Download the User Manual

Specifications