Fafrees FF20 Polar 500W Dual Batteries 10.4Ah*2 20" Foldable Electric Bike Fat Bike

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend the partial parts / resend a new product
3. Repair: send the product to our local repair center to get

Please read the category warranty policy below, for each category the warranty may vary

Note:

1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
4. Proof is needed for any non-human quality problems, such as pictures or videos.
5. [The warranty is invalid if the customer operates the product under the following circumstances]:

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

1. Your order number (e.g.BBGUK11001)
2. The item name and quantity you want to return.
3. Reasons why you want to return the item (items).
4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

• We provide the return warehouse address according to the specific item and shipping address.
• You pack the items and send the confirmation email to us.
• The courier will pick up the package from your place.
• Our warehouse receives returned items and sends the confirmation.
• We examine the returned items.
• We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 14 days of receiving;
2. To be eligible for a return, The bike/Ebike Must NOT be assembled
3. The box must be sealed and unopened
4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
5. Subject to up to a 25% restocking fee (this is withheld from refund);
6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

1. The parts are not included as we confirmed with our supplier. 
2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Main Features

48V 500W Strong Hub-Motor ( Top Speed 15.5mph )
The 500W geared hub motor with a maximum torque of 65N.M powers up to 860W peak output to deliver enhanced climbing capabilities. With the detachable throttle handle, you can switch among pure electric mode, power-assisted mode and manpower mode at any time.

48V 10.4Ah*2 Dual Batteries
FF20 Polar comes with a tube and frame batteries that can be used separately or together. The dual-battery equalizer we use can reduce the current intensity of each battery, increasing battery service life and mileage up to 99 miles in PAS mode.

LCD Color Display
The high-definition LCD display offers a variety of features with easy control and presets 5 speed levels. The large-screen LCD smart display shows various data such as speed, battery, mileage, and gear. It has a walk assistance mode and cruise control function to help your riding whenever you need.

CHAOYANG 20*4.0 Fat Tires
4.0 fat tire with increased friction that can adapt to a range of riding conditions, including flat ground as well as snow, sand, mud, and gravel roads.

Step-through Foldable Frame
This e-bike has a low-step design with adjustable handlebars and a seat, making it perfect for both teenagers and adults 5.24 -6.56 feet tall and max load of 330lbs. It can be folded up to an ultra-compact size, is easy to transport and can be stowed in any vehicle suitcase, ideal for vacation travel and commuting.

Specifications