Fafrees F26 Pro 250W 26" Electric Trekking Bike City E-bike 36V 10Ah Battery with APP Support

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend the partial parts / resend a new product
3. Repair: send the product to our local repair center to get

Please read the category warranty policy below, for each category the warranty may vary

Note:

1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
4. Proof is needed for any non-human quality problems, such as pictures or videos.
5. [The warranty is invalid if the customer operates the product under the following circumstances]:

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

1. Your order number (e.g.BBGUK11001)
2. The item name and quantity you want to return.
3. Reasons why you want to return the item (items).
4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

• We provide the return warehouse address according to the specific item and shipping address.
• You pack the items and send the confirmation email to us.
• The courier will pick up the package from your place.
• Our warehouse receives returned items and sends the confirmation.
• We examine the returned items.
• We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

1. No returns after 14 days of receiving;
2. To be eligible for a return, The bike/Ebike Must NOT be assembled
3. The box must be sealed and unopened
4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
5. Subject to up to a 25% restocking fee (this is withheld from refund);
6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

1. The parts are not included as we confirmed with our supplier. 
2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Main Features

250W high-speed brushless motor

250W brushless motor with 42N.M maximum torque combined with intelligent controller produce 15.5mph maximum speed.

Removable 36V 10Ah Battery

36V 10Ah embedded design battery with lockout key, easy to remove and take it home for charging. 5 levels of pedal assist, the mileage is up to 90km per charge

Smart color LCD display with mobile App

The 3.5-inch bright color LCD screen is mounted in the center of the handlebar, and the control panel is at hand for easy viewing and control. Compatible with the mobile APP, you can check your driving record at any time.

Dual disc brakes & Shimano 7-speed shifter

The Shimano 7-speed shifter derailleur provides accurate and smooth shifting to ensure that your drivetrain is responsive for a long time. With front and rear mechanical 160mm disc brakes and power-offer brake levers, you can stop the bike in a more effective and quick way.

Front suspension & silicone saddle

26-inch front fork (travel distance: 80mm) with lockout function to adapt to various roads. Italian brand SR SELLE ROYAL Silicone Saddle ensures long-ride comfort.

Front light & rear brake light

Bright LED headlight and rear brake light to ensure night riding safety

Thoughtful details

The bicycle is equipped with a transparent chain cover, which carefully protects your trousers or dresses from being soiled and damaged by the chain.

The sturdy rear hanger also reserves hook holes, which can be adapted to a variety of bicycle rear seat bags and baskets.

The frame has reserved screw holes for installing the bottle cage, which can be installed and used at any time.

The angle of the handlebar stem can be adjusted to suit people of different heights.

18" Step-through frame

The ergonomic, streamlined, and step-through designed 6061 aluminum alloy frame is lightweight. The bike's total weighs is 23.2kg and the max load is 120 kg. 18-inch frame size suitable for heights between 160-198cm.

CST slim city tires

CST 26 inches*1.75 slim city tires with anti-slip, wear-resistant, corrosion resistance, and strong grip.

Three working modes

There are three working modes: electric mode, PAS mode, and fitness mode.

 Easy to assemble and maintain

Plug and play wiring system makes maintaining/replacing/repairing all electrical parts a breeze.

Specification