Samebike RSA01 500W 26" Electric Trekking Bike 14Ah City E-bike

￡899.00
￡999.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURN AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
 - 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
 1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass		 70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail		 70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved		 80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  
Description

Main Features

500W High-speed Brushless Motor( Top speed: 15.5mph )
500W brushless motor with 60N.M maximum torque combined with intelligent controller.

Removable 48V 14Ah Battery
Comes with an advanced 48V 14AH lithium-ion battery that is fully charged in just 4 to 6 hours. With a lockout key, easy to remove and take it home for charging, which can last up to 49.7-55.9miles with pure power-assist on a single charge.

Smart Colorful LCD Display With Easy Control
You can change the level of powered assistance from the LCD screen mounted on the handlebars. and the control panel is at hand for easy viewing and control. It provides information on speed, mileage, power, etc. configurable for personalized, with an intuitive program that reacts to the individual's cycling style to deliver a seamless cycling experience.

SHIMANO 7-Speed Shifting
Shimano's 7-speed shifter and derailleur offer precise and smooth shifting, ensuring that your drivetrain remains responsive over time.

Front fork suspension + shock absorber seatpost shock absorption

RS-A01 has front and rear double shock absorption. It improves the bike's traction, control, and rider comfort, and is the best choice for ultimate performance. The full shockproof system keeps your tires stay in contact with the ground when riding on rugged ground, and bumps. Meanwhile, when long distances riding, it will improve traction, instead of rebounding from bumps and losing grip, and reducing the risk of making mistakes on rough terrain.

Specifications

Brand Samebike
Type City E-bike
Model RS-A01
Frame 6061 aluminum alloy frame
Color Black / White
Battery Capacity 48V 14Ah lithium battery
Motor 48V 500W（800W Peak）
Transmission SHIMANO 7S
Meter LCD Colorful Meter
Brake Front and rear mechanical disc brakes
Tires 26*3.0"
Tire pressure 200Kpa 30PS
Valve form AV 48mm
Motor torque 60 N.m
Charger 54.6V 2A
Max climb 30°
Charging Time 4-6H
Default Maximum Speed 15.5 mph
Applicable Height 5.57-6.56 feet/170-200cm
Saddle Height 2.88-3.21 feet/88-98cm
Mileage per Charge

 Mileage of Pure Electric：24.85-27.96 miles

Mileage of Assistance：49.7-55.9 miles
Waterproof IP54
Weight Capacity 330.6lbs/150KG
Product Size

187*74.5*119cm

73.62*29.3*46.85inches
Package Size

147*28*84cm

57.87*11.02*33inches
Battery Weight 7.16lbs/3.25KG
Net Weight 70.54lbs/32KG
Gross Weight 81.57lbs/37KG
Packing List 1 * Samebike RS-A01 Bike
1 * Front Basket
1 * Charger
1 * Tools
1 * User Manual
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