For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
- Refund: partial refund / full refund / return and refund.
- Reship: resend the partial parts / resend a new product
- Repair: send the product to our local repair center to get
Please read the category warranty policy below, for each category the warranty may vary
Frame / Folded Components / Handlebar / Folding Stem /
Disc Brakes / Front Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light
Reship / Refund
Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar
Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator
Paint Logo / Decoration strip
- For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
- Proof is needed for any non-human quality problems, such as pictures or videos.
- [The warranty is invalid if the customer operates the product under the following circumstances]:
To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:
We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).
Please send an email to firstname.lastname@example.org. and include the following information:
- Your order number (e.g.BBGUK11001)
- The item name and quantity you want to return.
- Reasons why you want to return the item (items).
- Attach pictures or videos if the item is defective.
NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:
- We provide the return warehouse address according to the specific item and shipping address.
- You pack the items and send the confirmation email to us.
- The courier will pick up the package from your place.
- Our warehouse receives returned items and sends the confirmation.
- We examine the returned items.
- We send the new item or arrange a refund to your payment account in 1-3 business days.
Please note that we will NOT approve the return/refund under the following circumstances:
- No returns after 14 days of receiving;
- To be eligible for a return, The bike/Ebike Must NOT be assembled
- The box must be sealed and unopened
- Customer pays to ship both ways (Original shipping cost is withheld from refund);
- Subject to up to a 25% restocking fee (this is withheld from refund);
- Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned
|Order Status||Requirements||Refund Amount|
|Cancel orders within 48 hours (before dispatch)||Apply within 48 hours||100% order amount|
|Cancel orders OVER 48 hours
|-||95% of the order amount
(deduct 5% processing fee)
|Dispatched but not signed
(wrong address or other reasons)
|1. Reject the goods and return them immediately after receiving the goods.
2. Warehouse inspection and quality inspection pass
|70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)|
|Dispatched but not signed||1. Initiate a refund within 14 days of receipt of the goods.
2. RMA forms are approved by E-mail
|70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)|
|Delivered||1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
|80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.
Missing some parts or accessories
We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).
Please send the application to email@example.com
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:
Please note that we will NOT approve the return/refund under the following circumstances:
- The parts are not included as we confirmed with our supplier.
- The package weight from our warehouse indicates that there aren't any parts missing.
Return an item to exchange for another item
We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).
We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.
After that please send the tracking number to firstname.lastname@example.org. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.
Special Note About the Refunds
The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:
1. PayPal refunds may take up to 48 hours.
2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.
1. Long Press the power button in the middle to power it on.
2. Press and hold the "+" and "-" keys at the same time and the P1 character will appear in the middle of the screen.
3. Press the "+" key to add from P1 to P3.
4. Press the "i" key to make the speed display appear in the display,
5. Press the "+" button to increase the data from 25 to 55.
6. Press the "i" key again to return to P3.
7. Press and hold the "i" key again to complete the setting.
48V 20Ah large capacity Samsung 21700 lithium battery
48V 20Ah power 21700 lithium battery pack,completely hidden in the frame, water- proof and dustproof, double protection,strong outputalways stable.Pure electric can reach 43miles, assisted riding can reach 93miles providing sufficient powel output for riding and free riding
48V 750W Bafang motor ( Top speed: 15.5mph )
Bafang 1130W(peak)750W(continuous) 48V 750w high-speed brushless motor light weight. Its interior adopts a star gear design,which can amplify the torque and improve the energy efficiency conversion rate.This is reflected in reducing energy consumption and silent energy consumption while increasing cruising range
Large double shoulder oil spring suspension fork
The dual oil spring suspension and lockable front fork are used to provide the rider with a stronger comfort experience during a collision.Large potholes and muddy roads with a wheel diameter of 26*4.0 inches can easily pass the speed bump.The tire has a width of up to 10cm, has anti-skid and anti-vibration functions
Soft tail rear bile pressure suspension
The four-bar linkage structure(front fork of the lower framefront fork of the upper frame, shock absorber joint,650-pound rear oil spring shock absorber) enhances shock resistance and shock resistance and loads the frame Increase to 200kg and provide excellent performance
6061 aluminum alloy frame
Rugged desige puts safety first the strictly selected aluminum alloy 6061 materialafter T4T6 heat treatment, has higher strength, corrosion resistance and rust resistance and ensures the support strength of each part.
Night lighting 4.5" LED high brigtness headlight
The 4.5" circular LED headlight has a wider and farther working range, and has a built-in electronic horn, making you safer when riding. The 95-decibel electronic horn reminds pedestrians to drive safely.
|Net weight||35.5kg (including battery without gifts)|
|Top speed||15.5mph（can be unlocked）|
|Motor Power||48V 750W Bafang motor|
|Battery||20Ah Samsung 21700 lithium battery|
|Waterproof level||IP54（life waterproof）|
|Mileage||Electric mode 37 - 42miles
Assist mode 74 - 93miles
|Vehicle size||203cm * 45cm * 90-103cm|
|Suitable height||165 - 200cm|
|Frame||6061 aluminum alloy frame|
|Shock absorber||Front oil spring suspension & rear oil spring shock absorber|
|Wheel hub||26 * 4.0 fat tire rubber|
|Handlebar||31.8 aluminum alloy forged handlebar|
|Crank||Aluminum alloy crank 46T crankset|
|Seat||Comfortable sports seats|
|Variable speed||Shimano M310 finger dial＆M310/rear dial|
|Rear gear||7-speed gear|
|Meter||Color screen LCD meter|
|Brake||Hydraulic disc brakes|