Engwe E26 ST 250W 26" Fat Bike Electric Trekking Bike 48V 16Ah E-bike SUV E-Bike

£1,399.00
Color
Quantity
Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

250W high-speed brushless motor ( Top Speed 15.5mph )
250W brushless motor with 70N.M maximum torque combined with intelligent controller produce 15.5mph maximum speed.

Removable 48V 16Ah Battery
48V 16Ah embedded design battery with lockout key, easy to remove and take it home for charging. 5 levels of pedal assist, the mileage is up to 86.99miles per charge

Step-through frame
The ergonomic, streamlined, and step-through designed 6061 aluminum alloy frame is lightweight. The bike's total weighs is 42.5kg and the max load is 150 kg. Suitable for heights between 170-200cm/5.5 (ft) -6.5 (ft).

Front fork suspension + shock absorber seatpost shock absorption
E26 ST has front and rear double shock absorption. It improves the bike's traction, control, and rider comfort, and is the best choice for ultimate performance. The full shockproof system keeps your tires stay in contact with the ground when riding on rugged ground, and bumps. Meanwhile, when long distances riding, it will improve traction, instead of rebounding from bumps and losing grip, and reducing the risk of making mistakes on rough terrain.

Specifications

Brand Engwe
Type Fat E-bike
Model E26 ST
Frame 6061 aluminum alloy frame
Battery Capacity 48V 16Ah lithium battery
Motor 48V 250W
Transmission SHIMANO 7S
Meter LCD Colorful Meter
Brake Front & Rear Hydraulic Disc Brake
Tires 26*4.0"
Motor torque 70 N.m
Charger 48V 3A
Max climb 30°
Charging Time 5.5-6H
Default Maximum Speed 15.5mph
Applicable Height 66.9 - 78.7inches(170-200cm)
Saddle Height 35.4 - 40.1inches(90-102cm)
Mileage per Charge 38.53miles/Electric mode
86.99miles/Assist mode
Weight Capacity 330lbs(150KG)
Product Size 77.1*37.7*47.2inches(196*69*120cm)
Package Size 63.7*11*34.4inches(162*28*85cm)
Net Weight 73.8lbs(33.5kg)
Gross Weight 93.6lbs(42.5kg)
Packing List 1 * Engwe E26 ST Bike
1 * 16Ah Removable Lithium-ion
1 * Battery Charger
1 * Assembly Tools
1 * User Manual
2 * Pedals
User Manual (EN) Download

Customer Reviews
Write a Review
Customer Reviews
Wow you reached the bottom
Newest
Most liked
Highest ratings
Lowest ratings
×
class SpzCustomFileUpload extends SPZ.BaseElement { constructor(element) { super(element); this.uploadCount_ = 0; this.fileList_ = []; } buildCallback() { this.action = SPZServices.actionServiceForDoc(this.element); this.registerAction('upload', (data) => { this.handleFileUpload_(data.event?.detail?.data || []); }); this.registerAction('delete', (data) => { this.handleFileDelete_(data?.args?.data); }); this.registerAction('preview', (data) => { this.handleFilePreview_(data?.args?.data); }); this.registerAction('limit', (data) => { this.handleFileLimit_(); }); this.registerAction('sizeLimit', (data) => { this.handleFileSizeLimit_(); }); } isLayoutSupported(layout) { return layout == SPZCore.Layout.LOGIC; } setData_(count, file) { this.uploadCount_ = count; this.fileList_ = file; } handleFileUpload_(data) { data.forEach(i => { if(this.fileList_.some(j => j.url === i.url)) return; this.fileList_.push(i); }) this.uploadCount_++; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileUpload", { count: this.uploadCount_, files: this.fileList_}); if(this.fileList_.length >= 5){ document.querySelector('#review_upload').style.display = 'none'; } if(this.fileList_.length > 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '8px'; } } handleFileDelete_(index) { this.fileList_.splice(index, 1); this.uploadCount_--; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileDelete", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; if(this.fileList_?.length === 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '132px'; } } handleFilePreview_(index) { const finalPreviewData = this.fileList_[index]; const filePreviewModal = document.getElementById('filePreviewModal'); const fullScreenVideo = document.getElementById('fullScreenVideo'); const fullScreenImage = document.getElementById('fullScreenImage'); const previewModalClose = document.getElementById('previewModalClose'); const previewLoading = document.getElementById('previewLoading'); filePreviewModal.style.display = 'block'; previewLoading.style.display = 'flex'; if(finalPreviewData?.type === 'video'){ const media = this.mediaParse_(this.fileList_[index]?.url); fullScreenVideo.addEventListener('canplaythrough', function() { previewLoading.style.display = 'none'; }); fullScreenImage.src = ''; fullScreenImage.style.display = 'none'; fullScreenVideo.style.display = 'block'; fullScreenVideo.src = media.mp4 || ''; } else { fullScreenImage.onload = function() { previewLoading.style.display = 'none'; }; fullScreenVideo.src = ''; fullScreenVideo.style.display = 'none'; fullScreenImage.style.display = 'block'; fullScreenImage.src = finalPreviewData.url; } previewModalClose.addEventListener('click', function() { filePreviewModal.style.display = 'none'; }); } handleFileLimit_() { alert(window.AppReviewsLocale.comment_file_limit || 'please do not upload files more than 5'); this.triggerEvent_("handleFileLimit"); } handleFileSizeLimit_() { alert(window.AppReviewsLocale.comment_file_size_limit || 'File size does not exceed 10M'); } clear(){ this.fileList_ = []; this.uploadCount_ = 0; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleClear", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; } mediaParse_(url) { var result = {}; try { url.replace(/[?&]+([^=&]+)=([^&]*)/gi, function (str, key, value) { try { result[key] = decodeURIComponent(value); } catch (e) { result[key] = value; } }); result.preview_image = url.split('?')[0]; } catch (e) {}; return result; } triggerEvent_(name, data) { const event = SPZUtils.Event.create(this.win, name, data); this.action.trigger(this.element, name, event); } } SPZ.defineElement('spz-custom-file-upload', SpzCustomFileUpload);
The review would not show in product details on storefront since it does not support to.