For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.
Reference of Quality Guarantee Solutions:
- Refund: partial refund / full refund / return and refund.
- Reship: resend the partial parts / resend a new product
- Repair: send the product to our local repair center to get
Please read the category warranty policy below, for each category the warranty may vary
Product category |
Warranty period |
Warranty Solutions |
|
E-Scooter |
Frame / Folded Components / Handlebar / Folding Stem / Disc Brakes / Front Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light |
1 year |
Reship / Refund |
Electric Bike |
Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar |
1 year |
|
Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator |
3 Months |
||
Paint Logo / Decoration strip Foot pad |
15 Days |
Note:
- For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
- Proof is needed for any non-human quality problems, such as pictures or videos.
- [The warranty is invalid if the customer operates the product under the following circumstances]:
To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:
We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).
Please send an email to uk.support@buybestgear.com. and include the following information:
- Your order number (e.g.BBGUK11001)
- The item name and quantity you want to return.
- Reasons why you want to return the item (items).
- Attach pictures or videos if the item is defective.
NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:
- We provide the return warehouse address according to the specific item and shipping address.
- You pack the items and send the confirmation email to us.
- The courier will pick up the package from your place.
- Our warehouse receives returned items and sends the confirmation.
- We examine the returned items.
- We send the new item or arrange a refund to your payment account in 1-3 business days.
Please note that we will NOT approve the return/refund under the following circumstances:
- No returns after 14 days of receiving;
- To be eligible for a return, The bike/Ebike Must NOT be assembled
- The box must be sealed and unopened
- Customer pays to ship both ways (Original shipping cost is withheld from refund);
- Subject to up to a 25% restocking fee (this is withheld from refund);
- Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned
Order Status | Requirements | Refund Amount |
---|---|---|
Cancel orders within 48 hours (before dispatch) | Apply within 48 hours | 100% order amount |
Cancel orders OVER 48 hours (before dispatch) |
- | 95% of the order amount (deduct 5% processing fee) |
Dispatched but not signed (wrong address or other reasons) |
1. Reject the goods and return them immediately after receiving the goods. 2. Warehouse inspection and quality inspection pass |
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee) |
Dispatched but not signed | 1. Initiate a refund within 14 days of receipt of the goods. 2. RMA forms are approved by E-mail |
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee) |
Delivered | 1. Initiate a refund within 14 days of receipt of the goods 2. The bike/Ebike is Unassembled, and the box is sealed and unopened 3. The package is sent and the photos are approved |
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee) Note: Customer is responsible for all freight charges. |
Missing some parts or accessories
We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).
Please send the application to uk.support@buybestgear.com
After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:
Please note that we will NOT approve the return/refund under the following circumstances:
- The parts are not included as we confirmed with our supplier.
- The package weight from our warehouse indicates that there aren't any parts missing.
Return an item to exchange for another item
We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).
We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.
After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.
Special Note About the Refunds
The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:
1. PayPal refunds may take up to 48 hours.
2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.
Main Features
250W high-speed brushless motor ( Top Speed 15.5mph )
250W brushless motor with 70N.M maximum torque combined with intelligent controller produce 15.5mph maximum speed.
Removable 48V 16Ah Battery
48V 16Ah embedded design battery with lockout key, easy to remove and take it home for charging. 5 levels of pedal assist, the mileage is up to 86.99miles per charge
Step-through frame
The ergonomic, streamlined, and step-through designed 6061 aluminum alloy frame is lightweight. The bike's total weighs is 42.5kg and the max load is 150 kg. Suitable for heights between 170-200cm/5.5 (ft) -6.5 (ft).
Front fork suspension + shock absorber seatpost shock absorption
E26 ST has front and rear double shock absorption. It improves the bike's traction, control, and rider comfort, and is the best choice for ultimate performance. The full shockproof system keeps your tires stay in contact with the ground when riding on rugged ground, and bumps. Meanwhile, when long distances riding, it will improve traction, instead of rebounding from bumps and losing grip, and reducing the risk of making mistakes on rough terrain.
Specifications
Brand | Engwe |
Type | Fat E-bike |
Model | E26 ST |
Frame | 6061 aluminum alloy frame |
Battery Capacity | 48V 16Ah lithium battery |
Motor | 48V 250W |
Transmission | SHIMANO 7S |
Meter | LCD Colorful Meter |
Brake | Front & Rear Hydraulic Disc Brake |
Tires | 26*4.0" |
Motor torque | 70 N.m |
Charger | 48V 3A |
Max climb | 30° |
Charging Time | 5.5-6H |
Default Maximum Speed | 15.5mph |
Applicable Height | 66.9 - 78.7inches(170-200cm) |
Saddle Height | 35.4 - 40.1inches(90-102cm) |
Mileage per Charge | 38.53miles/Electric mode 86.99miles/Assist mode |
Weight Capacity | 330lbs(150KG) |
Product Size | 77.1*37.7*47.2inches(196*69*120cm) |
Package Size | 63.7*11*34.4inches(162*28*85cm) |
Net Weight | 73.8lbs(33.5kg) |
Gross Weight | 93.6lbs(42.5kg) |
Packing List | 1 * Engwe E26 ST Bike 1 * 16Ah Removable Lithium-ion 1 * Battery Charger 1 * Assembly Tools 1 * User Manual 2 * Pedals |
User Manual (EN) | Download |