Engwe Engine Pro 2022 Version 750W 20" Fat Bike Foldable Full Suspension E-Mountain Bike 48V 16Ah Battery

￡1,349.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURN AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
 - 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
 1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass		 70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail		 70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved		 80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  
Description

Main Features

- 750W Powerful Motor And Battery (Top speed:15.5mph)

With a 48V 750W brushless gear motor.

- 48V 16Ah Big Battery Capacity

With new upgraded 16Ah battery, the electric bike can last 75miles/120km in pedal-assist mode after being fully charged.

- Perfect Hydraulic Oil Disc Brakes

With the folding electric bicycle with front and rear hydraulic disc brakes and 8 Speed System, you can choose any speed to enjoy faster riding time or experience a relaxing holiday according to your needs. Perfect brakes fully protect your safety.

- Faster And Farther

ENGINE PRO electric bike is styled in 6061 aluminum alloy frame, mechanical lock front suspension fork, and adjustable seat and handlebar, which matches different heights and riding styles for a great riding experience. With the lightweight and efficient design, the aluminum alloy 20-inch wheel is suited to both urban and trail environments in good road conditions.

- Humanization Design

The soft leather seat and fat tires make you feel comfortable on your riding trips. The foldable design is convenient for your camping or picking up in your car. Headlight and taillight make you no worries about riding at night.

Click to download the user manual

Click here to download the setting instruction for the screen

Specifications

Brand Engwe
Model Engine Pro 2022 Version
Mode Pure Electric
Pedal Assistant (PAS)
Pedal
Wheel & Tire 20 x 4.0" fat tire
Braking System Front & rear hydraulic disc brakes
Motor Power 750W（1000W peak）
Speed 15.5 mph (can be unlocked)
Max Climbing Degree 30°
Battery Capacity 48V 16Ah
Charging Time About 6 hours
Throttle Thumb throttle
Frame Material Aluminum Alloy
Cruise Distance per Charge Electric mode: 37-43 miles（60-70km）
Assistant mode: 62-75 miles（100-120km ）
Gears/Variable Speed Shimano 8 veriable speed
Max Torque 55 N.m
Suspension Lockable front fork hydraulic suspension + soft tail mechanical suspension
Net Weight 83lbs / 37.6kg
Max load 330lbs / 150kg
Full Size 65.7 * 13.7 * 52inch /167 * 35 * 132cm
Folding Size 30 * 21.6 * 26inch /76 * 55 * 66cm
Saddle Height 31.8-40inch / 81 - 102cm
Suitable Height 63-79inch / 160 - 200cm
Certifications CE
Display Multi-color LCD
Battery level
Battery power
PAS gear
Real-time speed
Max. speed
Average speed
Trip distance & time
Total distance
Error code
USB connection
Parameter setting
Lights Front & Rear LED Lights
Mudguard Front & Rear
Package Size 55 * 11* 27inch / 143 * 30 * 70cm
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