Engwe L20 SE 250W 20" Foldable Electric Bike Step-through Trekking E-bike 36V 15.6Ah Battery

NOTICE: The black bike is now in presale, estimated dispatch time: 10/4-15/4
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURN AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

Step-thru Frame
The aluminum step-thru frame comes in 3 stylish color options, opening up the roads for those who are prevented from hopping on a high frame and those who want their own styles.

250W Brushless Motor (Top speed: 15.5mph)
Light and compact yet powerful enough. 250W brushless motor with 38 N.M maximum torque produce 15.5 mph maximum speed. The rear-hub motor is quiet and responsive, offering enough slope-climbing capacity for most urban roads.

Removable 36V / 15.6Ah Battery
Elegant and removable. Integrated 36V 15.6Ah battery with locking key, simple to remove and take home for charging, completely protects the battery's running safety while riding. A great battery life in assisted mode, lasting up to 87 miles on a single charge.

Comparison of L20 SE & L20 

Brand Engwe Engwe
Model L20 SE L20
Meter Display Color LCD Screen Black-and-white LCD Screen
Frame Material Aluminum alloy Aluminum alloy
Battery 15.6Ah (562Wh) 13Ah (624Wh)
Battery Voltage 36V 48V 
Charger 3A 2A
Charger Plug Type UK UK
Charging Time 5 hours 6.5 hours
Motor Wattage 250W 250W
Torque 38 N.m 50 N.m
Speed Level 5 Level 5 Level
Riding Modes 1. Electric mode 1. Electric mode
2. Classic mode 2. Classic mode
3. Pedal-assist mode 2. Pedal-assist mode
Tire 20*3.0 20*4.0
Brake Mechanical disc brakes Mechanical disc brakes
Shock Absorber Lockable front fork mechanical suspension Lockable front fork mechanical suspension
Saddle Shock Absorber Yes No
Waterproof Level IPX2 IPX2
Mudguard Front & Rear Front & Rear
Lights Front & Rear LED Lights Front & Rear LED Lights
Max Speed 15.5 mph 15.5 mph
Mileage of Pure Electric 31-41 miles 28-32 miles
Mileage of Assistance 75-87 miles 62-72 miles
Maximum Load 265 lbs 265 lbs
Suitable Height 5.1-6.9 feet 5.1-6.9 feet
Net Weight of the Bike 68 lbs 75 lbs
Gross Weight 85 lbs 91 lbs
Product Size 68*25*47 inches 68*28*45 inches
Folding Size 37*17*30 inches /
Package Size 59*10*27 inches 58*12*30 inches
Package Include

1 x L20 SE electric bike
1 x Basket
1 x Bottle
1 x Battery charger
1 x Tool kit
1 x User manual

1 x L20 electric bike
1 x Battery charger
1 x Tool kit
1 x User manual
English User Manual Download /

FAQS 

👉 How to Remove the Speed Limit?

  1. Turn on your bike and make sure it is in gear 0.

  2. Press and hold the "+" and "-" speed buttons at the same time until the system settings page appears.

  3. While still holding the speed buttons, also press and hold the "-" and "i" buttons until the parameter settings page appears.

  4. Scroll down to the LS (limit speed) page and select it.

  5. Set your desired speed limit value.

  6. After setting the value, long press the "i" button to save and exit. Done

 

👉How to Disable the Throttle?

  1. Turn on the bike's power and wait for the instrument panel to light up.

  2. Twist the throttle all the way to the end.

  3. While holding the throttle in that position, gently squeeze the brake lever on the handlebar.

  4. Keep the brake lever squeezed and wait for the instrument panel to show the error code "04".

  5. Continue to hold the brake lever and throttle for at least 10 seconds.

  6. Release the brake lever and the throttle. Done

 

👉How to Enable the Throttle?

  1. Turn on the power of your bike and wait for the instrument panel to light up.

  2. Twist the throttle all the way to the end.

  3. While holding the throttle in that position, gently squeeze the brake lever on the handlebar.

  4. Keep the brake lever squeezed and wait for the instrument panel to show the error code "05".

  5. Continue to hold the brake lever and throttle for at least 10 seconds. Release the brake lever and the throttle. Done

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