Engwe M20 750W 20" Fat Bike E Mountain Bike EMTB

£1,299.00
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Type
Quantity
Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

 

Main Features

48V 750W Strong Hub-Motor ( Top speed: 15.5mph)
The 750W geared hub motor with a maximum torque of 55N.M powers up to 1000W peak output to deliver enhanced climbing capabilities. You can switch among pure electric mode, power-assisted mode and manpower mode at any time.

48V 13Ah Battery (Dual Batteries Available Soon)
M20 comes with dual frame batteries that can be used separately or together,max mileage up to 93miles in PAS mode.

Dual Front light & rear brake light
Bright LED headlight and rear brake light to ensure night riding safety

Dual shock system
M20 is equipped with front hydraulic shock and rear air shock,2 times more powerful shock absorbance than regular e-bikes

Shimano 7-speed shifter
The Shimano 7-speed shifter derailleur provides accurate and smooth shifting to ensure that your drivetrain is responsive for a long time. With front and rear mechanical 160mm disc brakes and power-offer brake levers, you can stop the bike in a more effective and quick way.

Specifications

Brand Engwe
Model M20
Version 13Ah Battery Version 26Ah Battery Version
Three Riding Modes Pure Electric Pure Electric
Pedal Assistant (PAS) Pedal Assistant (PAS)
Pedal Pedal
Wheel & Tire 20”x 4 fat tire 20”x 4 fat tire
Braking System Front & rear disc braking Front & rear disc braking
Motor Power 750W(1000W peak) 750W(1000W peak)
Max. Speed 15.5mph 15.5mph
Max Climbing Degree 10° 10°
Battery Capacity 48V 13Ah Battery *1 48V 13Ah Battery *2
Charging Time About 5 hours About 10 hours
Throttle Thumb throttle Thumb throttle
Frame Material 6061 Aluminum Alloy 6061 Aluminum Alloy
Max range at electric mode 1 about 34 miles about 68 miles
Max range at PAS mode 1 about 46 miles about 93 miles
Gears/Variable Speed Shimano 7s Shimano 7s
Max Torque 55Nm 55Nm
Suspension Lockable front fork hydraulic suspension +  rear air shock Lockable front fork hydraulic suspension +  rear air shock
Max load 264lbs / 120kg 264lbs / 120kg
Full Size 368 * 150 * 251inches / 167 * 68 * 114cm 368 * 150 * 251inches / 167 * 68 * 114cm
Package Size 308 * 70 * 187inches / 140 * 32 * 85cm 308 * 70 * 187inches / 140 * 32 * 85cm
Suitable Height 341 - 462 inches / 155-210cm 341 - 462 inches / 155-210cm
Net Weight 76lbs / 34.5kg 84.8lbs / 38.5kg
Package Weight 92lbs / 42kg 101lbs / 46kg
Waterproof level IP2 IP2
Certifications CE CE
Package Includes 13Ah Battery *1
Battery Charger *1
Assembly Tools *1
Frame Bag*1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual (including Display Manual)*1
13Ah Battery *2
Battery Charger *1
Assembly Tools *1
Frame Bag*1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual (including Display Manual)*1

Download Englis User Manual → 

 

 

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