Engwe T14 250W 14" Folding Electric Bicycle 48V 10Ah E-bike

£599.00
Color
Quantity
Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

Foldable and Small

Exquisite, compact and lightweight new small bikes for women, the unfolded size is 125*52*106cm, when folded, it is only 70*47*60 cm, and weighs 31kg, double folding buckles, one person can fold easily, fold in 10 seconds and easily put into the trunk of the car, easy to store and travel

Quadruple Shock Absorbers

The new design, adult electric bicycles with multiple shock absorption, professional triangular force structure, front fork shock absorber, center shock absorber, rear wheel dual shock absorber, saddle shock absorber, even if the road is bumpy, it is like driving on flat ground

Kinetic Energy(Top speed:15.5mph

This folding electric bike is equipped with a 48V 250W high-power brushless motor, which can travel easily on a 10-degree slope and can reach a maximum speed of 15.5mph/25km/h. There are three riding modes of pedal, power assist and pure electric to meet more personal travel needs and road conditions

Electrical Energy

Our electric bike for adults is equipped with a 48V 10AH removable high-capacity lithium battery, upgraded long-lasting battery life, with a maximum mileage of up to 35km, which fully meets the needs of daily commuting, you don't have to worry about the distance even if you go out for an outing

All-Terrain And Multi-Scene

The foldaway ebike uses 14-inch explosion-proof vacuum rubber tires, which are puncture-resistant, wear-resistant, and slip-resistant. It can pass safely through mountains, snow, and gravel.

Note:The mobile phone holder and taillight are not included.

Specifications

Brand Engwe
Model T14
Mode Pure Electric
Pedal Assist (PAS)
Pedal
Wheel and Tire 4 x 14” fat tire
Braking System Front and rear
Mechanical disc braking
Motor Power 250W
Max. Speed 15.5mph(25km/h)
Battery Capacity

10Ah

Charging Time About 6 - 8 hours
Max Climbing Degree 30°
Frame Material Aluminum Alloy
Cruise Distance per Charge Electric mode: 18-22miles(30-35km)
Assistant mode: 37-50miles(60 - 80km) 
Suspension Lockable front fork mechanical suspension
Net Weight 68lbs / 31kg
Max load 220lbs / 100kg
Full Size 49 * 20 * 42 inches / 125*52*106cm
Folding Size 27 * 19 * 23inches / 70*47*60cm
Saddle Height 25 - 35inches / 66 - 90cm
Handlebar Height 35 - 41inches / 91 - 106cm
Suitable Height 61 - 76 inches / 155 - 195cm
Certifications CE
Light Front LED Light
Mudguard Front and Rear
Best tire pressure 250KPA
Package Size 51 * 8 * 28 inches / 132 * 21 * 71cm

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