Fafrees F20 Max 500W 20" Fat Bike Foldable Electric Bike 48V 22.5Ah Samsung Battery

£1,299.00
£1,389.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

500W High-speed Brushless Motor ( Top Speed 15.5 mph )

500W brushless motor with 54N.M maximum torque combined with intelligent controller produces 15.5 mph maximum speed.

Removable 48V 22.5Ah Ultra-large Samsung Battery

Comes with an advanced 48V 22.5Ah Samsung lithium-ion battery that is fully charged in just 11 to 13 hours. With a lockout key, easy to remove and take it home for charging, which can last up to 100-120km with pure power-assist on a single charge.

Smart LCD Display With Easy Control

You can change the level of powered assistance from the LCD screen mounted on the handlebars. and the control panel is at hand for easy viewing and control. It provides information on speed, mileage, power, etc. configurable for personalized, with an intuitive program that reacts to the individual's cycling style to deliver a seamless cycling experience.

CST 20*4.0” Fat tires & Spoked Wheel

CST 20*4.0 fat tires have great elasticity, which increases the contact area with the ground, enhances grip and ride stability, easily adapts to any terrain, and rough road conditions or hard riding will not deform the wheels at all.

Front Light & Rear Brake Light

Bright LED headlight and rear brake light to ensure night riding safety.

Step-through Foldable Frame

This e-bike has a low-step design with adjustable handlebars and a seat, making it perfect for both teenagers and adults 160-200cm tall and max load of 150 kg. It can be folded up to an ultra-compact size, is easy to transport and can be stowed in any vehicle suitcase, ideal for vacation travel and commuting.

Three Working Modes

There are three working modes: electric mode, PAS mode, and manpower mode.

Note: Actual performance will be affected by user's weight, road conditions, and battery level.

Specifications

Brand FAFREES
MODEL F20 MAX
Type Folding Electric Fat Tire Bicycle
Color black/white/red/gray
Unfolded size 171 * 62 * 125cm
Folded size 95 * 50 * 75cm
Package size 99 * 45 * 81cm
Tire size 20" * 4.0
Tire Type Air tire
Recommend rider heights 160 - 200cm
Pedal-ground distance 15cm
Frame material Aluminum alloy
Top Speed 15.5 mph (can be unlocked)
Max range for assisted mode 140 - 160km
Max range for pure electric mode 100 - 120km
Max climbing Gradability 25°
Battery type 18650 Lithium-ion
Rated voltage (V) 48V
Under-voltage Protection Value 39±1V
Battery capacity (AH) 48V 22.5Ah Samsung Battery
Motor power 500W
Maximum torque 54N.M
Drive type Rear Drive
Charger 48V 2A
Charging time 11 - 13H
Transmission SHIMANO 7S
Display LCD display
Brake Mechanical disc brakes
Pedal Foldable
Riding mode Pedal/pedal assist / pure electric
Operating temperature -10℃ to 40℃
Waterproof grade IPX3
Net Weight 31.5kg
Package weight 39kg
Battery weight 4.7kg
Load capacity 150kg
Package Include 1 x FAFREES F20 MAX electric bike
1 x Charger
1 x Front basket
2 x Footrest
1 x Tool kit
1 x User manual
User Manual Download
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