Fafrees F26 Pro 250W 26" Electric Trekking Bike City E-bike 36V 10Ah Battery with APP Support

£999.00
£1,099.00
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Warranty

For the following categories of products, uk.buybestgear will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted. 

 

Reference of Quality Guarantee Solutions: 

  1. Refund: partial refund / full refund / return and refund.
  2. Reship: resend the partial parts / resend a new product
  3. Repair: send the product to our local repair center to get

 

Please read the category warranty policy below, for each category the warranty may vary

Product category

Warranty period

Warranty Solutions

E-Scooter

Frame / Folded Components / Handlebar / Folding Stem / 

Disc Brakes / Front Fork /   Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light

1 year

Reship / Refund

Electric Bike

Motor / Controller / Battery / Charger / Front Fork / Rear Derailleur / Handlebar

1 year

Front light / Tail light / Brake light / Mechanical brake device / Electric brake / Electric accelerator 

3 Months

Paint Logo / Decoration strip   

Foot pad

15 Days

 

Note:

  1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
  2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
  3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
  4. Proof is needed for any non-human quality problems, such as pictures or videos.
  5. [The warranty is invalid if the customer operates the product under the following circumstances]:
- refresh the hardware or root the device
- open the product to fix the device
-modify, delete, customize or exchange product components
-use the device in an inappropriate manner
-continue to use the item once a fault occurs and causes more damage



uk.buybestgear.com
RETURNS AND REFUNDS

To help you enjoy shopping at BuyBestGear, we provide a return and refund policy as follows:

We accept exchange, return, or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).

Please send an email to uk.support@buybestgear.com. and include the following information:

  1. Your order number (e.g.BBGUK11001)
  2. The item name and quantity you want to return.
  3. Reasons why you want to return the item (items).
  4. Attach pictures or videos if the item is defective.

NOTE: Please make sure the photos or videos are clear and focused at a proper distance. Thank you for your cooperation.

 

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, and videos. If it is determined that the item is defective, we will carry out the return procedure and inform you by email:

  • We provide the return warehouse address according to the specific item and shipping address.
  • You pack the items and send the confirmation email to us.
  • The courier will pick up the package from your place.
  • Our warehouse receives returned items and sends the confirmation.
  • We examine the returned items.
  • We send the new item or arrange a refund to your payment account in 1-3 business days.

Please note that we will NOT approve the return/refund under the following circumstances:

  1. No returns after 14 days of receiving;
  2. To be eligible for a return, The bike/Ebike Must NOT be assembled
  3. The box must be sealed and unopened
  4. Customer pays to ship both ways (Original shipping cost is withheld from refund);
  5. Subject to up to a 25% restocking fee (this is withheld from refund);
  6. Ebikes/Bikes that have been Registered in the Buyer's Name officially CAN NOT be returned

Order Status Requirements Refund Amount
Cancel orders within 48 hours (before dispatch) Apply within 48 hours 100% order amount
Cancel orders OVER 48 hours 
(before dispatch)
- 95% of the order amount
(deduct 5% processing fee)
Dispatched but not signed
(wrong address or other reasons)
1. Reject the goods and return them immediately after receiving the goods.

2. Warehouse inspection and quality inspection pass
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% processing fee)
Dispatched but not signed 1. Initiate a refund within 14 days of receipt of the goods.

2. RMA forms are approved by E-mail
70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)
Delivered 1. Initiate a refund within 14 days of receipt of the goods
2. The bike/Ebike is Unassembled, and the box is sealed and unopened
3. The package is sent and the photos are approved
80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

Missing some parts or accessories

We accept reship parts or accessories applications within 7 days from the date the item is delivered (subject to the order tracking record).

Please send the application to uk.support@buybestgear.com

After receiving your email, we will take a close look at the proof you provided, including descriptions, pictures, or videos. If it is determined that the parts is missing, we will carry out the reship procedure and inform you by email:

Please note that we will NOT approve the return/refund under the following circumstances:

  1. The parts are not included as we confirmed with our supplier. 
  2. The package weight from our warehouse indicates that there aren't any parts missing.

Return an item to exchange for another item

We accept exchange applications within 14 days from the date the item is delivered (subject to the order tracking record).

We kindly remind you that in this case, you must send the item to our return warehouse at your own cost and risk(including any shipping fee, taxes and duties) from the return.

After that please send the tracking number to uk.support@buybestgear.com. We will re-arrange the delivery of new products for you within 1-3 business days depending on stock availability.

Special Note About the Refunds

The refunds are processed 1-2 business days after receiving the returned items. The refund time depends on the payment method:

1. PayPal refunds may take up to 48 hours.

2. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.  

Description

Main Features

250W high-speed brushless motor

250W brushless motor with 42N.M maximum torque combined with intelligent controller produce 15.5mph maximum speed.

Removable 36V 10Ah Battery

36V 10Ah embedded design battery with lockout key, easy to remove and take it home for charging. 5 levels of pedal assist, the mileage is up to 90km per charge

Smart color LCD display with mobile App

The 3.5-inch bright color LCD screen is mounted in the center of the handlebar, and the control panel is at hand for easy viewing and control. Compatible with the mobile APP, you can check your driving record at any time.

Dual disc brakes & Shimano 7-speed shifter

The Shimano 7-speed shifter derailleur provides accurate and smooth shifting to ensure that your drivetrain is responsive for a long time. With front and rear mechanical 160mm disc brakes and power-offer brake levers, you can stop the bike in a more effective and quick way.

Front suspension & silicone saddle

26-inch front fork (travel distance: 80mm) with lockout function to adapt to various roads. Italian brand SR SELLE ROYAL Silicone Saddle ensures long-ride comfort.

Front light & rear brake light

Bright LED headlight and rear brake light to ensure night riding safety

Thoughtful details

The bicycle is equipped with a transparent chain cover, which carefully protects your trousers or dresses from being soiled and damaged by the chain.

The sturdy rear hanger also reserves hook holes, which can be adapted to a variety of bicycle rear seat bags and baskets.

The frame has reserved screw holes for installing the bottle cage, which can be installed and used at any time.

The angle of the handlebar stem can be adjusted to suit people of different heights.

18" Step-through frame

The ergonomic, streamlined, and step-through designed 6061 aluminum alloy frame is lightweight. The bike's total weighs is 23.2kg and the max load is 120 kg. 18-inch frame size suitable for heights between 160-198cm.

CST slim city tires

CST 26 inches*1.75 slim city tires with anti-slip, wear-resistant, corrosion resistance, and strong grip.

Three working modes

There are three working modes: electric mode, PAS mode, and fitness mode.

 Easy to assemble and maintain

Plug and play wiring system makes maintaining/replacing/repairing all electrical parts a breeze.

Specification

Brand FAFREES
MODEL F26 Pro
Type City Electric Bicycle
Color Gunmetal grey/Dark green/Titanium Gold
Unfolded size 173*109*67CM
Folded size /
Adjustable height of the seat 85-103CM
Adjustable height of handle stem 100-112CM
Package size 143*25*78CM
Tire size 26"*1.75
Recommend rider heights 160-198cm
Net Weight 23.2KG
Package weight 29.4KG
Battery weight 2.7KGS
Load Capacity 120KG
Frame material Aluminum alloy
Tire Type Air tire
Maximum Speed 15.5mph
Max range for assisted mode 70-90km
Max range for pure power 30-45km
Max climbing Gradability 30°
Battery type 18650 lithium-ion
Rated voltage (V) 36V 
Input voltage (V) 42V 
Battery capacity (AH) 10AH
Motor power 36V 250W
Maximum torque 42N.m
Drive Type Rear Drive
Input voltage (V) 110-240V
Rated current 2A
Charging time 6-8H
Transmission SHIMANO 7S
Damping Front fork suspension (Travel distance:80mm)
Display 3.5-inch large LCD display
Mobile APP Yes
Brake Front and rear mechanical disc brakes
Controller 5 Shift intelligent control system
Riding mode human/assisted/pure power
Operating temperature (-10~45)℃
Waterproof and dustproof level IP54
Package Include 1 x FAFREES electric bike
1 x Battery charger
1 x Tool kit
1 x User manual

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